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2014年4月8日星期二

Dernières SAP C_BOSUP_90 examen pratique questions et réponses

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Code d'Examen: C_BOSUP_90
Nom d'Examen: SAP (SAP Certified Support Associate - Incident Management with SAP BusinessObjects)
Questions et réponses: 80 Q&As

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NO.1 If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to
run?
A. SOLMAN_WORKCENTER
B. MSY_SETUP
C. SMSY_SETUP
D. SMSY
Answer: D

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NO.2 What is the characteristic of a system when defined as a subset of the installation in SAP systems.?
(Choose two)
A. A system corresponds to production, test AND development environment.
B. A system is identified using a system ID.
C. One system can be a child to multiple installations.
D. A system corresponds to either production, test OR development environment.
Answer: B,D

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NO.3 What type of reports can be produced with SAP EarlyWatch Alert?
A. Reports exclusively with graphics
B. Reports with animations
C. Reports with or without graphics
D. Reports exclusively without graphics
Answer: C

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NO.4 As an SAP partner you have implemented SAP Solution Manager.
Which of the following statements reflects the requirements with regards to SAP Solution Manager
installation on the customer site?
A. Customers do not require their own SAP Solution Manager installation.
B. Customers require their own installation of SAP Solution Manager.
C. Customers and partner need to have SAP Solution Manager clustered.
D. Customers need to install SAP Solution Manager and the partner needs to connect to it.
Answer: A

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NO.5 What can the processor use in the Service Desk for message processing? (Choose two)
A. CRM_DNO_MONITOR transaction within SAP GUI
B. Transaction INCMAN
C. Business Process Monitoring Work Center
D. Incident Management Work Center
Answer: A,D

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NO.6 What is the Software Developer Network (SDN)?
A. The Software Developer Network (SDN) is a portal containing information about code strategy for third
party products.
B. The Software Developer Network (SDN) is a portal containing robust and complete information about
the underlying code of the SAP Product suite.
C. The Software Developer Network (SDN) is a portal containing robust and complete collection of
content and collaboration dedicated to SAP technology.
D. The Software Developer Network (SDN) is a tool that is available only to the SAP developer team to
brainstorm solutions for code level issues.
Answer: C

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NO.7 What is the recommended way to progress a message that is difficult to clarify?
A. Escalate the message immediately to a more senior support consultant.
B. Ask the client to provide screenshots and request information point by point.
C. Change the message status to Customer Action and tell the client that you cannot do much until more
information is provided.
D. Force the client to close the message and open a new one that is clearer.
Answer: B

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NO.8 What does priority in incident management mean?
A. It is an attribute of the customer's system.
B. It is an attribute that characterizes the urgency of an issue.
C. It is an attribute of the Service Desk.
D. It defines the importance of the customer for SAP.
Answer: B

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NO.9 What is Product Support Hierarchy in SAP environment? (Choose two)
A. It is an instrument in organization and reporting within Product Support.
B. It defines the maintenance pricing level.
C. It is a view on the Application Component Hierarchy.
D. It is part of the Service Level Agreement.
Answer: A,C

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NO.10 How can you find the Root Cause Analysis within SAP Solution Manager?
A. Use the appropriate work center transaction code.
B. Fill in the search box with keyword Root Cause Analysis.
C. Open a new application with default settings.
D. Use the left side menu.
Answer: A

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NO.11 What characterizes On the Job Enablement sessions?
A. They are workshops coordinated by the Partner Services Adviser (PSA).
B. They are open workshops.
C. They are not available to Channel partners.
D. They are chargeable add-ons.
Answer: A

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NO.12 You receive a customer message where several issues are reported.
What will be your next step?
A. Ask the customer to create one message per issue.
B. Ask your colleagues for processing this message.
C. Solve all issues in the message, because it is beneficial for customers to report several issues in one
message.
D. Start message processing without contacting the customer.
Answer: A

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NO.13 What is SAP EarlyWatch Check?
A. It is a fully automatically generated report.
B. It is a document that customers follow to check their platform.
C. It is a service delivered onsite.
D. It is a service delivered remotely.
Answer: D

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NO.14 What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)
A. Ramp-up support
B. Robust Service Level Agreements (SLA)
C. 7 x 24 root cause analysis
D. SAP system backup
Answer: B,C

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NO.15 The customer has an error that can be reproduced on their system.
How do you proceed to investigate this issue?
A. The customer is no longer entitled to support since they have caused a fault in the system.
B. Ask the customer to use a different system since this installation is experiencing issues.
C. Ask the customer to document the workflow step by step so that you can attempt to reproduce the
issue on your internal system.
D. The customer's system has the fault therefore you only need to use their system for further
investigation and testing.
Answer: C

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2013年7月28日星期日

Le plus récent matériel de formation SAP C_TB1200_88 C_EPMBPC_70 C_BOWI_30 C_BOSUP_90

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Code d'Examen: C_TB1200_88

Nom d'Examen: SAP (SAP Certified Application Associate - SAP Business One 8.8)

Questions et réponses: 80 Q&As

Code d'Examen: C_EPMBPC_70

Nom d'Examen: SAP (Business Planning and Consolidation with SAP BPC 7.0)

Questions et réponses: 80 Q&As

Code d'Examen: C_BOWI_30

Nom d'Examen: SAP (SAP Certified Application Associate - SAP BusinessObjects Web Intelligence XI 3.x)

Questions et réponses: 139 Q&As

Code d'Examen: C_BOSUP_90

Nom d'Examen: SAP (SAP Certified Support Associate - Incident Management with SAP BusinessObjects)

Questions et réponses: 80 Q&As

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NO.1 When Jade Logistics creates a sales order, they want to see the description for the item so they can
communicate this to the customer. How can this requirement be met?
A. In the sales order, right-mouse click in the item code field to see the item description.
B. This information is standard in the sales order and you can make it visible in the sales order row using
form settings.
C. Once an item is selected for the sales order, the description and other item specifications are
automatically provided in the Logistics tab of the order.
D. Add a user-defined field in the item row to display the description for the item.
Answer: B

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NO.2 You are in the project preparation phase of a customer implementation at Ruby Manufacturing. So far
everything has gone to plan. Which of these could signal an unexpected project overrun?
A. The company will run the manufacturing add-on from an SAP partner that was recommended.
B. There are 15 employees who will need to work with SAP Business One.
C. You hear a rumor that two new logistics warehouses will be opening in the next month.
D. The production manager will also act as a functional lead on the project.
Answer: C

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NO.3 Mike from Miller Inc. created a forecast showing a need for 100 staplers by June 1. Currently there are
10 staplers in inventory. Existing sales orders have a committed quantity of 50 staplers. When Mike runs
MRP to produce a production order to manufacture staplers, the recommended production order is for 90
staplers. Why does MRP recommend this amount?
A. The maximum stock requirement is set to 90.
B. MRP never considers sales orders as demand.
C. The minimum stock requirement is set to 10.
D. The planning definitions are set to consume forecasts.
Answer: D

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NO.4 Which of the following are possible business partner master types?
Note. There are 3 correct answers to this question.
A. Buyers
B. Leads
C. Employees
D. Vendors
E. Customers
Answer: B,D,E

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NO.5 What happens when a default payment method for customers is changed in the General Settings?
A. Any new customer master records will default to this payment method, but existing records will not
change.
B. New and existing customer master records will automatically receive this payment method.
C. When a new customer master record is created, a pop up box will appear with a choice of available
payment methods listed in General Settings.
D. When a new customer master record is created, the default payment method is assigned and cannot
be changed.
Answer: A

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NO.6 Your client has asked for a report on service contract history. What is the easiest way to identify the
correct fields needed in the report?
A. With a service contract in the active window, open the Query Wizard. It will automatically show the
table and field names for the active window.
B. Open a service contract document and right-mouse click on a field to see the table and field name.
C. Reference the DI-API online help the see the table and field names for the service contract object.
D. Open a service contract and toggle the System Information view to see the table and field names at the
bottom of the screen.
Answer: D

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NO.7 Top Toys defined their sub-periods as months. How often should they run the period-end closing
utility?
A. They are required to run the period-end closing utility both at the end of each month and at the end of
the fiscal year.
B. Depending on their financial processes, they should run the period-end closing utility at the end of the
fiscal year and also can run it at the end of each month.
C. Depending on their financial processes, they can run the period-end closing utility at the end of each
month and also at the end of each quarter.
D. Because they defined their sub-periods as months, the system requires them to run the period-end
closing utility at the end of each month.
Answer: B

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NO.8 The customer successfully went live last week. What is the best method for the implementation
consultant to maintain the continuous reliability of the customer system?
A. Install the Service Manager
B. Create a Service Level Agreement
C. Activate the services of the remote support platform for SAP Business One
D. Upgrade the customer system to the latest patch level
Answer: C

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NO.9 A delivery document is created for a shipment of 10 printers to Madison and Daughters Inc. One of the
employees creates an A/R invoice but forgets to reference the existing delivery document. Madison and
Daughters Inc. uses perpetual inventory. What unplanned effect will occur by posting these two unrelated
documents in the system?
A. The customer will be charged for 20 printers.
B. There will be a posting to an inventory variance account.
C. The invoice will reverse the previous entry to the cost of sales account.
D. The inventory account will be credited for 20 printers.
Answer: D

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NO.10 SG Products will go live tomorrow. The A/R and A/P balances need to be transferred from the legacy
system. How should the implementation consultant proceed to ensure that the A/R and A/P control
accounts are correct and up to date in the new system?
A. Import all open sales and purchase orders from the legacy system. The control accounts will then be
correct.
B. Copy the balances from both the Profit and Loss and the Balance Sheet legacy accounts so that the
control accounts are correct.
C. Copy the A/P and A/R account balances from the legacy Balance Sheet. The control accounts will then
be correct.
D. Import the open invoice balances for each individual business partner. The control accounts will then
be correct.
Answer: D

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NO.11 Ronald, the buyer at Treadwell Tires, created a purchase order for two items from a vendor. A week
later, just before the vendor was to deliver those items, Ronald called to add a third item to the order.
However, Ronald did not add the third item to the existing purchase order. The vendor delivers all three
items at once. What is the most efficient way for the warehouse clerk to receive the three items into the
warehouse?
A. Copy the two items from the purchase order to a goods receipt PO and manually add a row in the good
receipt PO for the third item.
B. Create a separate purchase order for the third item, before referencing both purchase orders in one
goods receipt PO.
C. Create one goods receipt PO for the 2 items on the purchase order and a second goods receipt PO to
receive the third item.
D. Instead of using a goods receipt PO, use the inventory goods receipt to receive the items.
Answer: A

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NO.12 The implementation consultant has just demonstrated the service type purchase order to the client.
The client lead is very concerned that they have to select from the entire list of G/L accounts when they
create a service type purchase order. There are several accounts that the client lead can select for
different types of services. What can the consultant suggest to help the client lead?
A. Define a project for each type of service, and associate a G/L account. When the client lead selects the
project, the G/L account is used.
B. Add a user-defined field to the purchase order row, with a list of valid values for the short list of
accounts. The client lead can choose from the short list.
C. Add user-defined values to the G/L account field in the purchase order row, with a fixed list of values
containing the short list of G/L accounts. The client lead can choose from the short list.
D. Set the short list of G/L accounts as default accounts on the Purchasing tab in the G/L Account
Determination.
Answer: C

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NO.13 During Business Blueprint, the customer indicated they want to run perpetual inventory with moving
average valuation method. They went into production a week ago and they now want some existing
products to use standard cost valuation instead. How can this be accomplished?
A. The moving average valuation method is only a default, and can be changed to standard cost for an
item at any time.
B. Once an item has been imported into SAP Business One, the valuation method is fixed and the items
must be deleted and re-imported to change the method.
C. As long as there are no open transactions and there is no inventory for the item, they can change the
valuation method.
D. They can move the items to an item group with the standard cost valuation method. This automatically
changes the valuation method.
Answer: C

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NO.14 The sales manager wants to be informed when a sales employee issues an order that would produce a
gross profit less than 25%. However, he does not want the sales process to be blocked.
What is the easiest way to implement this.?
A. Use an alert with a predefined condition for gross profit deviation.
B. Schedule the Sales Analysis report to run when the gross profit is below the threshold.
C. Add a user-defined field to the sales order document, with a query to report when the gross profit is
less than 25%.
D. Use an approval procedure with a predefined condition for gross profit deviation.
Answer: A

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NO.15 The client wants to continue the numbering of invoices from the legacy system, so that there are no
gaps in the numbering. Additionally, sales quotations are issued by multiple employees, and the
numbering of sales quotations should continue for each employee. How can both these requirements be
implemented in SAP Business One?
A. In each user account, set the first and last document numbers for each document type.
B. Set the first invoice number using the document numbering function. In the same function create
multiple numbering series for sales quotations.
C. Set the first number for each type of document using the document numbering function.
D. Using the document settings function, set one document numbering range for invoices, and multiple
ranges for sales quotation documents.
Answer: B

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