Les meilleures Avaya 6401-1 examen pratique questions et réponses

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Code d'Examen: 6401-1
Nom d'Examen: Avaya (Avaya IP Office Implementation Exam)
Questions et réponses: 115 Q&As

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NO.1 A customer wants to have a simple conference bridge with four permanent bridges set up off of a menu
in VoiceMail Pro. The customer also wants each bridge protected with a different static PIN. Where in the
setup of this scenario would you enter the PIN?
A. on the General tab in the menu action
B. on the General tab for each transfer action
C. on the Telephone Number field in the IP Office Short Code
D. in the Properties box for each option in the Touch Tone tab in the menu action
Answer: B

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NO.2 Which IP port does Internet Explorer use to access the ContactStore Web page?
A. 8080
B. 8000
C. 8888
D. 8990
Answer: C

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NO.3 A customer is receiving calls to a hunt group and the callers are reporting that they are being forced to
wait much longer than VoiceMail Pro reported to them during the queued message. What is a possible
cause for this?
A. The hunt group has a priority set to 1.
B. The hunt group has a priority set to 3.
C. There are two routes going to the hunt group. Each has different priorities set.
D. Users in the hunt group have inconsistent priority settings. The users with a priority set to 3 are always
busy.
Answer: C

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NO.4 You have a customer who has loop start analog trunks. Their callers report that the line rings much
longer than the internal extensions ring. What is a possible cause of this problem?
A. The line prefix has not been correctly configured.
B. The Ring Off Maximum settings for the trunks are too high.
C. Trunks are set for Loop Start ICLID on the IP Office.
D. The trunk is supplying a long Caller ID string and the Long CLI option has not been checked in
Manager.
Answer: C

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NO.5 You want to install ContactStore on a PC separate from the VoiceMail Pro PC . Which three steps would
you need to complete for ContactStore to function separately? (Choose three.)
A. Verify that the Voice Recording Library on the VoiceMail Pro server is shared on the customer's
network.
B. Verify that the ContactStore service has read and write permissions to the Voice Recording Library
Share.
C. Verify that the ContactStore registry settings have been updated to see the Voice Recording Library
share.
D. Verify that the VoiceMail Pro registry settings have been updated to point to the Voice Recording
Library share.
E. Verify that the ContactStore licenses have been loaded onto the PC running the ContactStore
application.
Answer: A,B,C

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NO.6 An IP Office telephone user reports that a phone is not ringing for outside calls.
What are three possible reasons why this is happening? (Choose three.)
A. The IP Office locale is set to "A-Law".
B. The phone does not have the user profile logged onto the phone.
C. The ring volume is too low to hear.
D. The phone has been set to "Offhook Station".
E. The phone is set to "Do Not Disturb".
Answer: B,C,E

Avaya   certification 6401-1   6401-1   certification 6401-1

NO.7 What information do you need from a customer to be able to reproduce a call park problem? (Choose
three.)
A. accurate description of the problem
B. a System Monitor trace of the problem
C. a Network Assessment
D. the system configuration
E. information on the phones and lines being used
Answer: A,D,E

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NO.8 A remote user wants to gain access to the network when using the RAS server.
Under which two conditions would you create an IP route.? (Choose two.)
A. when the remote user's dial-up connection method contains a DHCP address that is on a different
subnet
B. when the user is on the same subnet as the IP Office
C. when the remote user's dial-up connection method contains a static IP address that is on a different
subnet
D. when the IP Office's DHCP mode is set to Server or Dial In and the PC connection method is set to
obtain an IP Address Automatically
Answer: A,C

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Avaya meilleur examen 132-S-900.7, questions et réponses

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Code d'Examen: 132-S-900.7
Nom d'Examen: Avaya (Avaya IP Telephony Design Elective Exam)
Questions et réponses: 77 Q&As

132-S-900.7 Démo gratuit à télécharger: http://www.pass4test.fr/132-S-900.7.html

NO.1 An RFP for a Interactive Voice Response (IVR) unit and mid-sized communication system has been
released. You are responsible for determining the design solution. The RFP states that the IVR platform
must be engineered to handle 135 25-second messages during the busy hour. You calculate this
requirement to equal 47 ports.
If you provide 47 ISDN PRI trunks (two ISDN PRI facilities), which two traffic concerns must you consider?
(Choose two.)
A. No trunk growth is available on the ISDN PRI facilities.
B. 47 active trunks overload the two ISDN PRI facilities, seriously affecting traffic load and call
completions.
C. Considering there is only one channel for signaling, a backup D channel cannot be provided, affecting
traffic if the D channel fails.
D. ISDN PRI facilities direct from the central office limit the caller's ability to connect to the proper
resource, causing increased usage.
Answer: AC

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NO.2 A customer has an Avaya S87xx Media Server with an Avaya G650 Media Gateway. They want the
remote site tied-in to the main. The remote site has a DSL line for Internet access. They currently have a
secure VPN tunnel to the main site and want to implement VoIP over this tunnel.
What is your biggest concern as a designer?
A. NAT issues
B. implementation issues
C. Security cannot be guaranteed
D. Voice quality cannot be guaranteed
Answer: D

Avaya examen   certification 132-S-900.7   certification 132-S-900.7   132-S-900.7 examen   132-S-900.7 examen

NO.3 Which two design issues relate to increasing security in VoIP converged solutions? (Choose two.)
A. suggesting upgrading LAN switches to support QoS
B. defining VLANs to limit access from specific IP endpoints
C. considering encryption on IP calls for protection from eavesdropping
D. considering G.729 compression to protect IP calls from eavesdropping
Answer: BC

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NO.4 You have a corporate site with an S87xx Media Server in location A, and a remote site with an
G700/S8300 LSP processor in Location B. The WAN connection goes down.
In what sequence will the G700 register with the S8300?
A. Each H.248 gateway will reboot and register with the S8300 LSP when it comes back up.
B. The S8300 LSP processor reboots, and then notifies each H.248 gateway it is now the primary call
processor.
C. The S8300 LSP processor notifies each H.248 gateway in the media controller list that it is now the
primary call processor.
D. Each H.248 gateway will detect that the S87xx Media Server is not available and will reregister with the
next Media Server in the media controller list.
Answer: D

Avaya examen   certification 132-S-900.7   132-S-900.7

NO.5 A customer wants to use an Avaya S87xx Media Server with Avaya G700 Gateways at remote
locations. Each G700 Gateway will include an S8300 Local Survivable Processor and approximately 75
IP sets incorporating G.711.
What Avaya feature allows IP sets to register with the S8300 if connectivity to the S87xx is lost?
A. Local CLAN board
B. Alternate Gatekeeper
C. S8300 Auto-Registration
D. Gateway Alternate Redirection
Answer: B

Avaya   certification 132-S-900.7   certification 132-S-900.7

NO.6 You are preparing to design an IP Telephony-based S87xx. You are assisting the client in determining
the type of QoS/CoS they should incorporate on their data network.
What do you recommend? (Choose two.)
A. Routed networks should use IEEE 802.1p/Q.
B. Switched networks should use IEEE 802.1p/Q.
C. Mixed networks should use either DSCP or IEEE 802.1p/Q.
D. Routed networks should use DiffServ Code Points (DSCP).
Answer: BD

Avaya   132-S-900.7 examen   132-S-900.7

NO.7 A client is implementing an S87xx Media Server with several G650 Media Gateways. They are
concerned with overheating in the equipment room, especially in the equipment power units.
Which two conditions cause a G650 power supply to initiate an emergency shutdown? (Choose two.)
A. overvoltage
B. overheating
C. undervoltage
D. high humidity
Answer: AB

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NO.8 Which three should be investigated when validating a wireless network design? (Choose three.)
A. installed ductwork and walls
B. locations of network servers
C. other wireless networks in the area
D. operating system of user machines
E. environmental, moisture, temperature variations
Answer: ACE

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Le matériel de formation de l'examen de meilleur Avaya 6102

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Code d'Examen: 6102
Nom d'Examen: Avaya (Avaya Virtual Services Platform 9000 Implementation Exam)
Questions et réponses: 67 Q&As

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NO.1 A campus network requirement is to introduce Virtual Routing and Forwarding (VRF) in the
existing Virtual Services Platform (VSP) 9000 core. The technician needs to configure VRF on the VSP
9000. Which statement represents the proper order for configuring a new VRF?
A. Create a new VLAN, add an IP address, create a VRF, and move the VLAN to the new VRF.
B. Create a VRF, add an IP address, create a new VLAN, and move the VLAN to the new VRF.
C. Create a VRF, create a new VLAN, add an IP address, and move the VLAN to the new VRF.
D. Create VRF, create a new VLAN, move the VLAN to the new VRF, and add an IP address.
Answer: D

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NO.2 A Virtual Services Platform (VSP) 9000 chassis will need to terminate the following
connections:
four 10GbE: 10GBaseER core connections in a redundant DMLT configuration 80 GbE
1000BaseLX single uplink connections to the edge stackable switches two Copper 1000BaseT
connections to a couple of directly attached IDS appliances
The 10GbE core connections must ensure non-blocking performance.
Which hardware configuration is the most cost effective and meets the above requirements?
A. Install two 9024XL cards, two 9048GB cards, one 9048GB card.
B. Install two 9024XL cards, two 9048GB cards.
C. Install two 9024XL cards, one 9048GB card, one 9048GT card.
D. Install three 9024XL cards.
Answer: C

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NO.3 A Virtual Services Platform (VSP) 9000 chassis has the following connections:
Four 10GBaseER core connections in ports 3/4 , 3/8, 4/4, 4/8 (9024XL cards)
40 Copper 100BaseT connections for server aggregation (9048GT card)
How many Switch Fabric (SF) modules need to be installed in the roar of the chassis to ensure that
all of the IO cards operate at full performance, even if a single SF modules fails (n + 1 SF
redundancy)?
A. Install three SFs in St modules 1, 2, 4.
B. Install four SFs in SF modules 1, 2, 3, 4.
C. Install five SFs in SF modules 1, 2, 3, 4, 5.
D. Install six SFs in SF modules 1, 2, 3, 4, 5, 6.
Answer: D

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NO.4 Flight Recorder can be used on the Virtual Services Platform (VSP) 9000 to help identify
problems. When can a Flight Recorder snapshot be taken?
A. When the VSP has to be booted into the diagnostic mode
B. Only after a warning message is logged
C. Anytime
D. Every hour
Answer: C

Avaya   6102 examen   6102

NO.5 Which three are secure protocols that Virtual Services Platform (VSP) 9000 supports? (Choose
three)
A. SNMPv3
B. HTTPS
C. FTP
D. SNMPv2
E. SSH
Answer: A,B,E

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NO.6 The Chassis Area Network (CAN) uses the SERDES to connect which modules in the Virtual
Services Platform (VSP) 9000?
A. Switch Fabric cards and I/O cards
B. CP curds and Switch Fabric cards
C. CP cards and Switch Fabrics in slots 1 & 4
D. All 10 I/O cards, six SF cards and two CP cards
E. CP cards and all I/O cards
Answer: A

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NO.7 In the current business environment everyone is being asked to do more with fewer physical
resources. Using visualization allows the Virtual Services Platform (VSP) 9000 to initiate the services
provided.By using VRF-Lite, what does the VSP 9000 eliminate the need for?
A. SMLT
B. RSMLT
C. Non-overlapping addresses
D. Multiple physical router
Answer: D

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NO.8 A technician has enabled VLACP on the IST connection, and wants, to verify that is operating
properly. When using the show vlacp interface command, what is the timeout value for the IST
connection?
A. short
B. 3,000
C. 500
D. slow
E. long
Answer: E

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Avaya 132-S-708-1, de formation et d'essai

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Code d'Examen: 132-S-708-1
Nom d'Examen: Avaya (Specialist: Avaya Voice Self-Service Design Elective Exam)
Questions et réponses: 80 Q&As

132-S-708-1 Démo gratuit à télécharger: http://www.pass4test.fr/132-S-708-1.html

NO.1 Which three elements are required to run an Avaya Voice Portal solution with a speech
application?
(Choose three.)
A.Speech Server
B.Domain Controller
C.Media Processing Platform (MPP)
D.Voice Portal Management System (VPMS)
E.Lightweight Directory Access Protocol (LDAP)
Answer:A C D

Avaya   certification 132-S-708-1   certification 132-S-708-1   132-S-708-1

NO.2 Which two application servers are supported by Avaya Dialog Designer? (Choose
two.)
A.Microsoft IIS
B.Apache Tomcat
C.IBM WebSphere
D.Oracle J2EE Web Server
Answer:B C

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NO.3 A customer currently has one contact center in Los Angeles using CONVERSANT?
They use TDM
and DTMF. They are dissatisfied with the state of their current applications. They want to use
speech
applications to simplify classification and routing of customer calls. They also expect a much
higher
resolution of calls within their Voice Self-Service environment. The customer has rigid IT
standards. The
only approved server hardware is Intel-based. Servers must only be purchased through the
IT department.
Which two Voice Self-Service components would closely align with the customer's
requirements?
(Choose two.)
A.IVR Designer
B.Avaya Voice Portal
C.Avaya Dialog Designer
D.Avaya Interactive Response
Answer:B C

Avaya examen   132-S-708-1   132-S-708-1   132-S-708-1

NO.4 Which two represent native capabilities of Avaya Dialog Designer? (Choose two.)
A.Speaker Verification
B.Application Simulation
C.TAS Application Development
D.VoiceXML Application Development
Answer:B D

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NO.5 Which two hardware components are required for Avaya Voice Portal using Voice
over IP? (Choose
two.)
A.NMS boards
B.Dialogic boards
C.Intel/AMD server
D.Communication Manager
Answer:C D

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NO.6 A customer wants to answer technical support questions 24x7 yet avoid paying for
increased staffing
for night and weekends. Forty-five percent of agent calls are simple fixes that include powerdown
and
power-up support, explaining where to obtain the three-page troubleshooting document, and
the faxing of
that document. Agents also sell post-warranty maintenance plans and currently have only a
5% take rate
due to high call volumes from new customers. One solution is to off-load agent calls with an
Avaya Voice
Self-Service solution. Which two activities are specifically targeted at reducing operational
expenses and
meeting business requirements? (Choose two.)
A.Expensive customer service agents should not have to answer routine information
requests.
B.Technical support calls should be delivered to customer service agents during the night
and weekend
shifts.
C.Caller's intent should be effectively and consistently identified and then routed to a self
service
transaction or an agent.
D.Overflow calls should be routed to a voicemail system where they can describe their
problem and get a
callback with the solution.
Answer:A C

Avaya   certification 132-S-708-1   certification 132-S-708-1   132-S-708-1

NO.7 A thriving mail order business has a busy contact center that takes orders from existing
and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to
process
routine orders to reduce the staffing costs. What are three benefits that this company can
expect to derive
from implementing an Avaya Voice Self-Service solution? (Choose three.)
A.Agents can focus on complex customer issues.
B.Solution provides an effective 1-way voicemail solution.
C.Answers to common questions are available at any time.
D.Callers are connected directly to the agent of their choice.
E.Callers can be directed to routine information without agent assistance.
Answer:A C E

Avaya   132-S-708-1 examen   132-S-708-1 examen

NO.8 A thriving mail order business has a busy contact center that takes orders from existing
and new
customers. To process routine orders and reduce staffing costs, they have chosen to
implement an Avaya
Voice Self-Service solution. They want a sophisticated seamless solution for routing calls to
agents. They
want callers to be identified, serviced (provide routine information), and routed to an agent
with minimal
input from the caller. Which two speech elements would be required to implement this
solution? (Choose
two.)
A.Voice over IP (VoIP)
B.Text-to-Speech (TTS)
C.Speech Recognition (SR)
D.Speech Application Builder (SAB)
Answer:B C

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Code d'Examen: 3100
Nom d'Examen: Avaya (Avaya Aura Communication Manager Administration Exam)
Questions et réponses: 58 Q&As

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NO.1 The Avaya Extension to Cellular feature provides users with the capability to have one
administered telephone that supports communication manager features for both an office
telephone and one outside cellular or wireless telephone, two fields must be set to "Yes" in order to
use this functionality:
Enhanced EC500 and extended Cvg/Fwd Admin.
Which command do you use to verify the field settings?
A. System-parameters features
B. System-parameters customer-options
C. System-parameters wireless
D. System-parameters converge-forwarding
Answer: B

Avaya   3100   3100

NO.2 Consider the signaling Group Information shown in the exhibit.
Which SAT command can you use to get the IP address of the Far-end Node of the Signaling group
50?
A. Display board CLAN10
B. List node-name all
C. List ip-address nodes
D. List ip-interface nodes
Answer: B

Avaya   3100   3100   certification 3100

NO.3 Communication Manager Backups are done through the system management interface (SMI).
Which three statements about the Communication Manager backup function are correct? (Choose
three)
A. The backup function creates two complete files on the internal hardware drive.
B. The backup function can create a file on a network device using protocols: SCP , SFTP , or FTP .
C. The backup function can encrypt the file with a pass phrase.
D. The backup is done dynamically and cannot be scheduled in advance.
E. The full Backup option does not do Save Transaction Command Automatically before creating the
backup file.
Answer: B,C,E

Avaya examen   3100 examen   3100   3100 examen

NO.4 A remote user Avaya softphone to work from home reports that the client desktop application
will not register. After verifying that the user has configured the softphone application to "point" to
the current IP address of a Communication Manager Gatekeeper using an administered extension,
you ask if the user supplied a password when logging on. The user confirms that the password was
used on each log-on attempt.
You look up the user's information and note that the type field is 4620 (IP telephone) and the
security code field is.
With reference to the scenario described in the exhibit, which action should you take to ensure that
the user can use the IP SoftPhone?
A. Change the IP SoftPhone field to y.
B. Change the Converge Path 1 value to match the value in converge path 2.
C. Change the message Lamp Ext value to match the extension number.
D. Change the name in the name field to match the name as administered in the LDAP directory.
Answer: A

Avaya examen   3100   3100   3100

NO.5 There are two GUI-based access tools available: Avaya site administration (ASA) and system
management interface (SMI).
Which statement correctly differentiates between ASA and SMI?
A. Both SMI and ASA can perform the same administration tasks but ASA is being replaced by SMI.
B. Both SMI and ASA can perform the same administration tasks but SMI is for technicians and ASA
is for customers.
C. SMI provides access to less frequent administration, installation and upgrade functions, while ASA
provides access to day-to-day administration functions.
D. Old hardware and software (Pre - 5.x) is administered using SMI, while current hardware and
software (5.x and later) is administered using ASA.
Answer: C

Avaya   3100   3100   3100 examen

NO.6 You want a user's station to be able to dial extension 5605 and 5608 only.
Which station configuration will achieve this?
A. Assign COR 11 to user' station, In COR11
Set COR-to COR calling permission = 'n' for all except COR 10.
Assign COR to 5605 and 5608.
Ensure that these two CORs are not assigned to any other station object.
B. The FRL = 7to user's station. FRL = 7 to station 5606 and 5608.
Set FRL for all other stations to 6 and lesser
C. Assign COR 10 to user's station.
In COR 11, set CPR-to-COR calling permission = 'n' for all except.
Assign COR 11 to 5605 and 5608.
Ensure that these two CORs are not assigned to any other object.
D. The FRL = 5 to user's station, FRL = 7 to station 5606 and 5608.
Set FRL for all other stations to 5 or lesser.
Answer: A

Avaya examen   3100   certification 3100

NO.7 You are adding ten new IP telephones in a small company administered with a G430 Media
Gateway and a S8300D ICC main server. The G430 has the S8300D inserted in the slot V1, and
MM71 in the slot V2, and an MM712 in the slot V3.
Which hardware module will act as Gatekeeper for the telephones?
A. MM710
B. MM712
C. MGP on the media gateway
D. S8300D server using Processor Ethernet (PE)
Answer: D

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Code d'Examen: 3306
Nom d'Examen: Avaya (Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Exam)
Questions et réponses: 65 Q&As

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NO.1 When an Avaya Contact Recording server is installed with more than one Network Interface
Card
(NIC), what should be set to indicate which NIC to use for Audio and screen content streams?
A. General Setup > Recorder > Replay Server(s)
B. General Setup > Recorder > Key Management Server
C. General Setup > Recorder > IP address on this server to use for recordings
D. General Setup > Recorder URL(s) of external port(s) to connect to
Answer: C

Avaya examen   3306   3306   3306

NO.2 You are planning to install an Avaya Contact Recorder on customer site that is using an Avaya
Communication Manager as a PBX.
Which two devices should reachable by the Contact Recorder? (Choose two)
A. Avaya Session Manager
B. Avaya Application Enablement Server
C. Avaya IP Telephones
D. Avaya Communication Manager Gateway
Answer: B,D

Avaya examen   certification 3306   certification 3306

NO.3 What are two types of reports which can be generated using Enterprise Reporting? (Choose
two)
A. Calibration Reports
B. Call by Call Reports
C. Real Time Reports
D. Graphical Reports
E. Trending Reports
Answer: A,E

certification Avaya   3306   3306

NO.4 Your customer is asking questions about the reliability of their new Avaya Contact Recording
system. They have only one physical recorder.
As far as reliability is concerned, which two options would be available for your customer?
(Choose two)
A. The operating system and call database should be RAID 1 and the recording storage area
should be RAID 5
B. Use a fault tolerant Storage Area Network (SAN)
C. Record calls directly to a network attached storage (NAS)
D. Record calls directly to a tape drive
E. Use any backup software to back up the system daily
Answer: A,B

Avaya examen   3306 examen   3306 examen

NO.5 The license Avaya Contact Recording a three digit code is needed. What is this code called,
and
where can it be found?
A. Avaya CR License Code; Recorder Status > Ports
B. License Generation key; System > License
C. Avaya CR License Code; System > License
D. License Generation key; generation Setup > Recorder
Answer: B

Avaya   3306   certification 3306   certification 3306   3306 examen   3306

NO.6 A customer has installed two Network Interface Cards (NICs) on an Avaya Contact Recording
server, and they are unable to capture Real-time Transport protocol (RTP) packets.
What are three possible reasons they are encountering this problem? (Choose three)
A. The wrong NIC has been selected to use for RTP .
B. Both NICs belong to the same subnet, and are on a different subnet than CLAN/H323, and AES
IP address defined.
C. There is no network path between both NICs and the recorded IP phones.
D. There is no network path between the Avaya Aura® Communication Manager Media resources
and the NIC on the Avaya Contact Recording server to use for RTP .
Answer: A,B,C

certification Avaya   3306 examen   3306   3306

NO.7 A technician is configuring the Avaya Contact Recording to work in a CS1000 environment with
AST recording.
Which entry must be added in the Avaya Contact Recording properties file for this configuration to
work correctly?
A. cc.v6=false
B. aacc.v6=false
C. cc.v6=true
D. aacc.v6=true
Answer: C

Avaya   3306 examen   3306

NO.8 Which three directories should be excluded from anti-virus software running on the Avaya
Quality
Monitoring Server? (Choose three)
A. PostgresSQL directory
B. QM directory
C. Tomcat directory
D. SQL Server Files and directories
E. Program Files directory
Answer: C,D,E

Avaya   3306   3306   3306   certification 3306

NO.9 For an Avaya Quality Monitoring Server, which three items should be backed up? (Choose
three)
A. eCorder directory
B. Avaya Quality Monitoring Database
C. Avaya Quality Monitoring Windows Register key
D. postgressql directory
Answer: A,B,C

certification Avaya   3306   3306   3306 examen

NO.10 In the enterprise Reporting Webpage, which two troubleshooting tests are available under ETL
tasks?
A. Test Quality Monitoring Connection and Test Apache Tomcat Connection
B. Test Extract and Test Quality Monitoring Connection
C. Test Extract and Test Reporter Gateway
D. Test File Locations and Test Database Connection
Answer: D

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Dernières Avaya 132-S-708 examen pratique questions et réponses

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Code d'Examen: 132-S-708
Nom d'Examen: Avaya (Avaya Voice Self-Service Design Elective Exam)
Questions et réponses: 77 Q&As

132-S-708 Démo gratuit à télécharger: http://www.pass4test.fr/132-S-708.html

NO.1 .Which two represent native capabilities of Avaya Dialog Designer? (Choose two.)
A. Speaker Verification
B. Application Simulation
C. TAS Application Development
D. VoiceXML Application Development
Answer: B,D

Avaya examen   132-S-708 examen   132-S-708   132-S-708

NO.2 .A thriving mail order business has a busy contact center that takes orders from existing and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to
process routine orders to reduce the staffing costs. What are three benefits that this company can
expect to derive from implementing an Avaya Voice Self-Service solution? (Choose three.)
A. Agents can focus on complex customer issues.
B. Solution provides an effective 1-way voicemail solution.
C. Answers to common questions are available at any time.
D. Callers are connected directly to the agent of their choice.
E. Callers can be directed to routine information without agent assistance.
Answer: A,C,E

Avaya   132-S-708   132-S-708   132-S-708

NO.3 .A company has decided to enter the ISV business and create custom Voice Self-Service
applications for Avaya platforms. They want to learn a single tool set and would like to be in this
business for the foreseeable future. Which skill set should they develop to be compatible with
current and future Voice Self-Service applications?
A. IVR Designer andVoiceXML
B. Dialog Designer andVoiceXML
C. Voice@Work and ScriptBuilder
D. IVR Designer and Transaction Assembly Script
Answer: B

Avaya   132-S-708   132-S-708   132-S-708 examen   132-S-708

NO.4 .Which two hardware components are required for Avaya Voice Portal using Voice over IP?
(Choose two.)
A. NMS boards
B. Dialogic boards
C. Intel/AMD server
D. Communication Manager
Answer: C,D

Avaya   132-S-708   132-S-708   certification 132-S-708   132-S-708 examen

NO.5 .Which three elements are required to run an Avaya Voice Portal solution with a speech
application? (Choose three.)
A. Speech Server
B. Domain Controller
C. Media Processing Platform (MPP)
D. Voice Portal Management System (VPMS)
E. Lightweight Directory Access Protocol (LDAP)
Answer: A,C,D

Avaya   certification 132-S-708   132-S-708 examen   132-S-708   132-S-708 examen   certification 132-S-708

NO.6 .Which two application servers are supported by Avaya Dialog Designer? (Choose two.)
A. Microsoft IIS
B. Apache Tomcat
C. IBMWebSphere
D. Oracle J2EE Web Server
Answer: B,C

certification Avaya   132-S-708 examen   132-S-708

NO.7 .An Avaya Voice Self-Service customer has a limited service contract for IT and
telecommunications. They only have staff available from 9 a.m. to 5 p.m.; otherwise they are
available using a pager. The contact center uses Avaya contact center and reporting solutions.
The contact center has staff onsite 24 hours a day. They actively monitor their agent pool and
have offered to monitor Voice Self-Service ports if they can have access to the data center to
monitor the system's health. There are significant security concerns with providing this type of
access to non-technical staff. Which alternative would allow the contact center personnel some
monitoring capabilities?
A. Place the self-service ports behind the Communication Manager; monitor the ports on the Call
Management System (CMS) using real-time reports.
B. Place the self-service ports in front of the Communication Manager; monitor the ports on the
Call Management System (CMS) using real-time reports.
C. Place the self-service ports behind the Communication Manager; turn on RedirectOn No-
Answer (RONA) to route calls to supervisory personnel when ports go out of service.
D. Place the self-service ports in front the Communication Manager; turn on Redirect On No-
Answer (RONA) to route calls to supervisory personnel when ports go out of service.
Answer: A

certification Avaya   132-S-708   132-S-708

NO.8 Which integration alternative provides optimal routing to an agent based on information gathered
at any given point within a Voice Self-Service application?
A. Avaya Interaction Center
B. Avaya Proactive Contact
C. Avaya Operational Analyst
D. Avaya Interactive Intelligence
Answer: A

Avaya   certification 132-S-708   132-S-708   132-S-708   132-S-708

NO.9 .Which two methods can be used to get and put data between Avaya Interactive Response (IR)
and Avaya Interaction Center (IC)? (Choose two.)
A. LAN Gateway
B. DLG Connector
C. VOX Connector provided with IC
D. IC Connector provided with Avaya Dialog Designer
Answer: C,D

certification Avaya   certification 132-S-708   132-S-708   132-S-708   132-S-708

NO.10 .A healthcare company operates a mail order prescription business. Its contact center primarily
takes orders from existing and new customers. Upper management has decided not to implement
an Avaya Voice Self-Service solution, but use a competitor instead. The IT staff believes that once
they implement the new system, it will not operate as advertised. The IT staff asks you what they
can do to ensure that their application development time is not wasted in the event that they
ultimately decide to migrate to Avaya Voice Portal in the future. What is the most cost-effective
advice you can give the IT staff?
A. Advisethem to create their application using the competitor's proprietary tool set.
B. Advise them to create an application that exposes the weaknesses of the competitor platform.
C. Advisethem to escalate the decision about the platform since it will be very difficult to convert
later on.
D. Advise them to create their application inVoiceXML so that there will be portability to Avaya
Voice Portal.
Answer: D

Avaya examen   certification 132-S-708   132-S-708   certification 132-S-708

NO.11 .Which two hardware components are required for Avaya Interactive Response (IR) using Voice
over IP? (Choose two.)
A. NMS boards
B. Dialogic boards
C. SunSparc-based server
D. Communication Manager
Answer: C,D

certification Avaya   certification 132-S-708   132-S-708   132-S-708   132-S-708

NO.12 .A thriving mail order business has a busy contact center that takes orders from existing and new
customers. To process routine orders and reduce staffing costs, they have chosen to implement
an Avaya Voice Self-Service solution. They want a sophisticated seamless solution for routing
calls to agents. They want callers to be identified, serviced (provide routine information), and
routed to an agent with minimal input from the caller.
Which two speech elements would be required to implement this solution? (Choose two.)
A. Voice over IP (VoIP)
B. Text-to-Speech (TTS)
C. Speech Recognition (SR)
D. Speech Application Builder (SAB)
Answer: B,C

Avaya   132-S-708 examen   132-S-708 examen   132-S-708   certification 132-S-708   132-S-708

NO.13 .A customer currently has one contact center in Denver using Avaya Interactive Response (IR).
They use TDM, Speech Recognition (ASR), and Text-to-Speech (TTS). In addition to these
features, their applications are all written in TAS. They are very satisfied with the state of their
current applications. They are opening a new facility in another location and want to have the
same Voice Self-Service applications in this new location. They need the new location operational
in four weeks. Cost is an issue. Since cost and expediency are primary concerns, what would you
suggest to add Voice SelfService capacity to the new location?
A. Add Avaya Voice Portal systems/ports in the new location.
B. Add Avaya Dialog Designer systems/ports in the new location.
C. Add Avaya Interactive Response systems/ports in the new location.
D. Add Avaya Interactive Response systems/ports to the primary location.
Answer: C

certification Avaya   certification 132-S-708   132-S-708   132-S-708   132-S-708 examen   132-S-708

NO.14 .Your customer's company has extensive web services architecture. All communication with
customers has been through web chat and email. Customer demand has required the company to
setup a call center. They can only afford to staff a few agents, and firmly believe that a speech
application that accesses their existing web services would fulfill 70-80% of their incoming calls.
Which solution would meet their requirements?
A. Avaya Voice Portal and IVR Designer
B. Avaya Interactive Response and IVR Designer
C. Avaya Voice Portal and Avaya Dialog Designer
D. Avaya Interactive Response and Avaya Dialog Designer
Answer: C

Avaya   certification 132-S-708   certification 132-S-708   132-S-708   132-S-708

NO.15 .A customer wants to answer technical support questions 24x7 yet avoid paying for increased
staffing for night and weekends. Forty-five percent of agent calls are simple fixes that include
power-down and power-up support, explaining where to obtain the three-page troubleshooting
document, and the faxing of that document. Agents also sell post-warranty maintenance plans and
currently have only a 5% take rate due to high call volumes from new customers. One solution is
to off-load agent calls with an Avaya Voice Self-Service solution. Which two activities are
specifically targeted at reducing operational expenses and meeting business requirements?
(Choose two.)
A. Expensive customer service agents should not have to answer routine information requests.
B. Technical support calls should be delivered to customer service agents during the night and
weekend shifts.
C. Caller's intent should be effectively and consistently identified and then routed to a self-service
transaction or an agent.
D. Overflow calls should be routed to a voicemail system where they can describe their problem
and get a callback with the solution.
Answer: A,C

Avaya   132-S-708   132-S-708   certification 132-S-708   132-S-708

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Code d'Examen: 3000.2
Nom d'Examen: Avaya (ACSS Small and Medium Enterprise (SME) Communications)
Questions et réponses: 103 Q&As

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NO.1 You need to implement the new tourist information center (TIC) in Milan. The requirement is to have an
Auto Attendant that can supply up to three levels (caller can choose option 1, then 2, and finally option 3)
for 10 different information groups such as City Guides, "points of view", Hotels with available room, etc.
An additional requirement is to have the voicemail to email option for all people working at the TIC of
Milan.
Which IP Office version will meet these requirements for the least cost?
A. IP Office Preferred Edition
B. IP Office Preferred Edition and IP Office Advanced Edition
C. IP Office Essential Edition
D. IP Office Advanced Edition
E. IP Office Basic Edition
Answer: C

certification Avaya   3000.2 examen   3000.2

NO.2 Which two licenses are required to support an Interactive Voice Response (IVR) and Text To Speech
(TTS) enabled auto attendant? (Choose two.)
A. IP Office Essential System license
B. IP Office Preferred System license
C. IP Office Advanced System license
D. VMPro TTS (Generic)
E. Database license
Answer: B,C

certification Avaya   3000.2 examen   3000.2 examen

NO.3 Which two are power options for IP telephones on the IP Office? (Choose two.)
A. Class "B" 24 Volt power supply
B. 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
C. Class "A" 24 volt power supply
D. Power over Ethernet switch conforming to 802.3af standards
Answer: B,D

Avaya   3000.2   3000.2 examen

NO.4 Your customer has requested that you implement a plan to give their two sites complete resiliency.
Which two will accomplish this? (Choose two.)
A. IP Office Resiliency License
B. IP Phones with backup call server
C. IP500v2 with redundant processor
D. Preferred Edition
Messaging at both locations
Answer: B,D

certification Avaya   certification 3000.2   3000.2 examen   certification 3000.2

NO.5 A customer has opened up another location in London that will have four employees and wants to SCN
this site with the current location in New York City which has an IP500 that has been installed for over a
year without any software revisions.
Which two solutions do you recommend for the London location? (Choose two.)
A. Install the IP500 with the VCM 32 and the 12 port Ethernet switch on a UPS, ground the IP500,
upgrade the IP500 to the same version as the IP500 in New York City, install four digital phones, and
verify the correct software version on the phones.
B. Install the IP500 with VCM 32, add a digital station module on the IP500, Put the IP500 and the DS
module on a UPS, earth ground the IP500 and the digital station module, match the IP500 and DS
module with the version level with New York City and install the four digital phones.
C. Install four digital phones and create a VPN connection between London and New York City for the
digital phones to connect back to the digital station module in New York City.
D. Install the IP500 with the VCM 32 on a UPS, a 12 port POE switch on a UPS, earth ground the IP500,
match the IP Office version level with New York City, install four IP Phones, and verify the correct
software version on the IP phones.
Answer: B,D

certification Avaya   certification 3000.2   3000.2   3000.2 examen

NO.6 In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific
user?
A. General
B. Advanced
C. Log On
D. Dependencies
E. User
Answer: C

Avaya examen   certification 3000.2   3000.2   certification 3000.2   3000.2   3000.2

NO.7 Which supported hardware is needed to protect an analog extension port that is in a different building
than the control unit?
A. ITWLinx towerMAX DS/2
B. Analog surge protector
C. ITWLinx towerMAX SCL/8
D. IP Office Barrier Box
Answer: D

Avaya examen   certification 3000.2   3000.2   certification 3000.2   3000.2   certification 3000.2

NO.8 Call routing in a multi site SCN solution needs careful planning to prevent which three.? (Choose three.)
A. VCM resources are not over subscribed.
B. VMPro ports are not over subscribed.
C. Trunk ports are not over subscribed.
D. ACD routes are not compromised.
E. Calls are not tromboned.
Answer: A,B,C

certification Avaya   3000.2 examen   3000.2   3000.2 examen   3000.2

NO.9 A customer is requesting space required for an IP500 and expansion modules. IT says that they have
12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required.
The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The
VMPRO server takes 4U space on the rack.
What is the minimum space required for the IP Office?
A. 2U
B. 6U
C. 8U
D. 12U
Answer: B

Avaya examen   3000.2 examen   3000.2   3000.2   3000.2

NO.10 Which three requirements are collected during the Infrastructure Data Gathering phase? (Choose
three.)
A. Productivity Requirements
B. Physical Layer: Existing Telecom Infrastructure
C. Above Physical Layer: Existing Data Network
D. Line of Business application integration needs
E. Current PBX/Key System Features and Dial Plan
Answer: B,C,E

Avaya examen   3000.2   3000.2 examen

NO.11 A client requests VoiceMail Pro with UMS to be installed. During the installation process the option for
UMS does not appear.
What is the cause?
A. The UMS service is installed automatically.
B. The UMS licenses have not been loaded.
C. The server platform does not meet the requirements.
D. The Windows account does not have permission.
Answer: C

certification Avaya   certification 3000.2   3000.2   3000.2 examen   certification 3000.2

NO.12 A customer has opened up a new location in London that will have four employees. They want to SCN
this site with the current location in New York City which has an IP500 that has been installed for over a
year without any software revisions. The employees in London will use the New York City location for all
outbound and inbound calls and want to be able to dial any extension at either location.
What should you recommend for this customer?
A. Install an IP500 with four digital phones in London and use short codes to dial across the H.323 IP
trunk to connect back to New York City.
B. Install an IP500 with four IP phones in London and create a VPN connection between London and New
York City with firewalls at both locations using double network address translations.
C. Install an IP500 with four IP phones in London and use the H.323 IP trunk for a SCN to connect back to
New York City to dial out of New York City.
D. Install an IP500 with four IP phones in New York City and use the H.323 IP trunk for a SCN to connect
back to London to dial out of London.
Answer: C

certification Avaya   3000.2 examen   3000.2   3000.2

NO.13 A customer is running SIP phones that are locked down to G.729a.
What is the bandwidth used for the speech of ten simultaneous calls?
A. 63 Kbps
B. 80 Kbps
C. 560 Kbps
D. 640 Kbps
Answer: B

Avaya   3000.2   certification 3000.2   3000.2   3000.2

NO.14 The design for an IP Office has two locations. They will need phones, voicemail, and meet me
conferencing ability. They will have a PRI at the main office and the remote office will also use it for
inbound and outbound calls. The main site has forty users and one fax machine. The remote site has
fifteen users and one fax machine.
Which cards and modules are required in the IP Office at the main site to support all digital phones?
A. IP500 Preferred edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk
Card, one DS30 Module
B. IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk
Card, one DS30 Module
C. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI
Trunk Card, one DS30 Module
D. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI
Trunk Card, one DS30 Module
Answer: D

Avaya   certification 3000.2   3000.2   3000.2   3000.2 examen   3000.2

NO.15 Which two cards can give the IP500 control unit the full ability to interface to a T1/E1 ISDN trunk
without additional licenses? (Choose two.)
A. IP 500 PRI U
B. Voice Compression Module
C. ISDN U
D. PRI 24/30
E. Legacy Carrier Card
Answer: D,E

Avaya   3000.2   3000.2   certification 3000.2   3000.2

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Code d'Examen: 6203.1
Nom d'Examen: Avaya (Avaya Voice Portal Implementation Exam)
Questions et réponses: 70 Q&As

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NO.1 A technician cannot see the VPMS web interface. What is the first thing that should be done?
A. Restart all MPPs that are connected to the VPMS.
B. Reload the VPMS software.
C. Make sure that Axis is running.
D. Make sure that Tomcat is running.
Answer: D

certification Avaya   6203.1   6203.1   6203.1

NO.2 Which statement about Auxiliary VPMS is true?
A. Only one Auxiliary VPMS server can be added per Voice Portal 5.1 or newer system.
B. More than one Auxiliary VPMS server can be added per Voice Portal 5.1 or newer system.
C. Auxiliary VPMS can be installed on a single server Voice Portal system.
D. Auxiliary VPMS can be installed co-resident with MPP server.
Answer: B

Avaya examen   certification 6203.1   6203.1 examen   6203.1 examen

NO.3 A customer has just upgraded Voice Portal to a newer version, but the license is not upgraded. What is
the grace period provided by the system, for upgrading the license?
A. 3 days
B. 7 days
C. 15 days
D. 30 days
Answer: D

Avaya   6203.1   6203.1   6203.1 examen

NO.4 What is the last step to be completed before testing the initialization and configuration?
A. Start the MPPs.
C. Stop the MPPS.
C. Start Applications.
D. Stop Applications.
Answer: A

Avaya examen   6203.1   6203.1   6203.1   6203.1 examen

NO.5 Why is the "Hot word" Barge-in mechanism used?
A. to stop the application from playing prompt as soon as the utterance is caught on that prompt
B. to stop the application from playing prompt as soon as the utterance matches a key word defined in the
grammar
C. to stop the application from playing prompt as soon as the utterance matches a key word defined in the
grammar and the decision is defined
D. to stop the application from playing prompt as soon as the utterance matches a key word defined in the
prompt
Answer: C

Avaya   6203.1 examen   certification 6203.1   6203.1

NO.6 Which two methods can be used to initiate a Voice Portal 5 x Primary VPMS restore? (Choose two.)
A. system restore page in VPMS web administration
B. do_RestoreData -f /opt/Avaya/backup
C. restorempplogs.sh
D. do_MntDrv do_RestoreData -f /opt/Avaya/backup/remotesvr
Answer: BD

Avaya   6203.1 examen   certification 6203.1   certification 6203.1   6203.1   certification 6203.1

NO.7 In addition to the Project Overview, Standard service hours, Call Center Telephony Review, Call Center
Reporting Review, which other service is included in the Statement of Word (SOW) component of a
project?
A. Call Center Development Services
B. Call Center Programming Services
C. Call Center Leadership Services
D. Call Center Consultant Services
Answer: A

Avaya   6203.1   6203.1 examen   6203.1 examen   6203.1

NO.8 From the VPMS web interface, which menu path should be followed, to view the current status of all
MPP servers and get detailed information about any alarms they have generated?
A. System Configuration > System Monitor
B. System Configuration > MPP Management
C. Real-Time Monitoring > Monitor System
D. Teal-Time Monitoring > System Monitor
Answer: A

Avaya   certification 6203.1   6203.1 examen   6203.1 examen

NO.9 A customer is using skills-based routing. Which Acaya Aura CM forms must be administered to map the
requirements to agents/ports?
A. Vector and Agent LoginID forms
B. Hunt Group and Skill forms
C. Skill and Agent LoginID forms
D. Vector and Split forms
Answer: C

certification Avaya   6203.1 examen   6203.1 examen   6203.1

NO.10 A customer is planning to deploy a Voice Portal solution, and wants to make sure they have considered
all aspects of their implementation design components. As a key component of the implementation, which
documents are included in the Document Review?
A. Deep Drive Results, Equipment List, Customer List, and SOW
B. Customer Scenario, Equipment List, SOW and Deep Dive Results
C. Customer Scenario, Hardware List, Deep Dive Results and SOW
D. Customer List, Hardware List, SOW and the Equipment List
Answer: B

Avaya   certification 6203.1   6203.1

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Code d'Examen: 6207.1
Nom d'Examen: Avaya (Avaya Aura Contact Recording and Avaya Aura® Quality Monitoring Implementation Exam)
Questions et réponses: 62 Q&As

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NO.1 While waiting to activate an Avaya Aura Contact recording (Avaya CR) license, some tests are run with
the five-day license. Once the full license is obtained, what is the path to update the Avaya CR to the full
license?
A. System > License > Change License
B. System > Manage Users > Change License
C. General Setup > Recorder > License
D. General Setup > Recorder > Key Management Server
Answer: A

Avaya   6207.1   6207.1   6207.1   certification 6207.1

NO.2 A technician is installing Avaya Aura Viewer on a large customer site with 500 recording channels. The
customer has an existing SQL database that they want to use. What would be the correct option for this?
A. Put the database and Viewer on the same server.
B. Put the Viewer on a separate server.
C. Put the Avaya Contact Recording Master (with no IP recording), the TDM Recorder, the database and
the Viewer on the same server.
D. Put the database, the Viewer, and the Avaya Aura Archive on the same server.
Answer: B

certification Avaya   6207.1   6207.1   6207.1   6207.1 examen

NO.3 It is stronglyrecommendedto install theRedHatoperatingsystem (OS) from the kickstartfile(ks.cfg).
Which three components are necessary to create a ks.cfg file using the kickstarttool? (Choose three)
A. The IP addresses of the network interfaces
B. The name of extraRedHat Package manager (RPM) packages tobe installed
C. TheMAC address of the NetworkInterface Card(NIC) Eth0
D. The IP address of the Network Timeprotocol (NTP)server
E. The/var partition size
Answer: ADE

Avaya   6207.1   certification 6207.1   6207.1   6207.1

NO.4 A technician has configured one Avaya Aura Contact Recording (Avaya CR) system to be used only 1
Avaya Aura Quality Monitoring (Avaya QM). Everything has been configured under the "Operation/Quality
Monitoring" tab in the Avaya CR administration window, and the "link to Quality" shows UP on the
"Recorder Status/Server" window. After a few calls are made, it is discovered that no calls are being
recorded correctly.
What are two possible reasons for this? (Choose two.)
A. The field "Can he Service Observed" is set to "N" for the Class of Restriction (COR) assigned the
recorder ports. The field "Can be a Service Observer" is set to "N" for the COR assigned to the extension
b-ordered.
B. The field "Can be Service Observed" is set to "N" for the COR for the agent logged in on the extension
being recorded.
C. The field "Can be a Service Observer" is set to "N" for the COR assigned to the recorder ports.
D. The field "Can be Service Observed" Is set to "N" for the COR assigned to the extension being
recorded.
Answer: CD

Avaya   certification 6207.1   6207.1 examen   certification 6207.1   6207.1

NO.5 You have just installed one Avaya Aura viewer system and have made some test calls that appear to
have been recorded successfully by the Avaya Aura Contact Recoding (Avaya CR) system. While being
recorded, one of the test calls was put on and then taken of hold. When you run a query using Avaya CR
"Search and replay" you expect to __________ and when you run a query from Viewer, in the Viewer
query Results Windows you expect to _______ for the same call.
A. see two segments which can be connected by means of Universal Call ID (UCID) and you will have to
listen to two audio files; see only one segment and you will hear only one audio file playing the whole
conversation
B. see two segments which can be connected by means of UCID and you will have to listen to two audio
files; see two segments and you will hear two audio files playing
C. see one segment and you will hear one audio file that stops playing right after the call has b-put on hold;
see only one segment and you will hear only one audio file playing the whole conversation
D. see two segments which can be connected by means of UCID and you will have to listen to two audio
files; see only one segment and you will hear only one audio file stopping right after the call has been put
on hold
Answer: A

certification Avaya   6207.1   6207.1   6207.1 examen   6207.1

NO.6 A technician has successfully installed the Avaya Aura Quality Monitoring (Avaya QM) software on a
client site, and needs to configure the software. The Avaya QM solution is being deployed as a single
server solution. As part of the configuration the Voice Cards must be specified.
Which kind of voice card should be created?
A. Dialogic D/240JCT
B. Dialogic D/82JCT
C. VR1000
D. Dialogic DSE DL-300x
Answer: B

Avaya   6207.1 examen   6207.1 examen   6207.1 examen

NO.7 A technicianhas finished installing an Avaya Aura Archive system thathas been addedto an
existingsolution, consisting of three Avaya Aura Contact Recording(Avaya CR) servers and one Avaya
AuraViewer system. Before startingthe Archive, what can be done toensure that calls canbe archived?
A. fromAuraarchive server, ping each of the Avaya CR servers by means of the name configured inthe
"Machine Name"fieldinthe"Capture Platform Information" windowinside theViewerapplication.
B. FromArchiveserver, ping each Avaya CR servers by means oftheirIp-addresses.
C. Check thatthe EWareCalls databasewas createdduring archive installation.
D. Verify from the"Recorder Status/Server" window on the AvayaCR thatthe "Linkto Viewer" field
isshowing "UP".
Answer: A

Avaya   6207.1 examen   6207.1

NO.8 A technician has just installed an Aura Contact Recording (Avaya CR) system that uses Station Bulk
Recording, the customer has provided the list of extensions, login IDs and skills that need to be recorded,
and the technician wants to try one first to validate the configuration.
Which statement describes how to verify that the system is configured correctly.?
A. Add one of the agent login IDs in the table "Station to be Recorder" under "Operation/Station Bulk|
Recording". Then verify from Recorder Status/Ports that one the recorder ports has been assigned to the
extension where the agent is logged in, and that the state shows "Connected".
B. Add one of the extensions in the table "Station to be Recorder"under "Operation/Station Bulk
Recording". Then verify from Recorder Status/Ports that one of the recorder ports has been assigned to
the extension, and that the state shows "Connected".
C. No extensions in the system need to be configured as they will automatically be picked up by the
system, once the field "Filter Calls by VDN and/or Skill Hunt Group" under Operation/ Station Bulk
Recording" has been populated with the skills provided.
D. Add one of the extensions in the table "Station to be Recorder" under "Operation/Station Bulk
Recording". Then verify from Recorder Status/Ports that one of the recorder ports has been assigned to
the extension, and that the state shows "Idle".
Answer: B

certification Avaya   6207.1   6207.1 examen   6207.1 examen

NO.9 A technician has successfully installed the Avaya Aura Quality Monitoring (Avaya QM) software on a
client site, and needs to configure the Software. What needs to be configured at level1?
A. Switches
B. Data Connections
C. Servers
D. Sites
Answer: D

Avaya   6207.1   6207.1   certification 6207.1

NO.10 A technician has installed a now Avaya Aura Viewer server and configured It to store data coming from
five different Avaya Aura Contact Recording (Avaya CR) systems. The technician has created just a query
for testing functionality and is able to retrieve calls and play them. The customer was called for
information but they notice that there are no calls associated to one of the Avaya CRs (name ver2).
What are two possible causes of this problem? (Choose two.)
A. The query has not been released to Server2.
B. Server2 is a standby recorder for one of the other Avaya CRs, so it did not record any calls ' time
intervals the query was fun.
C. Server2 was not included as a "Capture Platform" into the Viewer Administration page.
D. Grant rights were not granted to the customer for Server2.
E. Server2 was not included as a "Location" in the Viewer Administration page.
Answer: AC

Avaya   6207.1 examen   certification 6207.1   certification 6207.1

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